Broadford Life operations
Download this guide as Word (.docx)
Use these guides to set up sites, manage properties and support residents.
Each procedure starts from the named app's home screen after sign-in. Each procedure includes its own navigation steps.
| Document | Reader | Use |
|---|---|---|
| Site administration · Word (.docx) | Broadford administrator | Set up sites, properties, people and shared documents. |
| Property management · Word (.docx) | Property manager | Prepare tenancies, manage tenant access and complete property handovers. |
| IT setup and cloud transfer · Word (.docx) | IT administrator | Commission supplier accounts and complete cloud transfer. |
| IT setup and device changes · Word (.docx) | Administrator, IT administrator and installer | Connect equipment, complete handover and change installed devices. |
| Mobile App · Word (.docx) | Staff and residents | Check available features and device controls. |
Terms
| Term | Meaning |
|---|---|
| Site | A group of properties. Some screens use Portfolio for the same group. |
| Property | One home with its rooms, equipment and access records. |
| Property manager | A staff member assigned to a site. The assignment gives access to its properties. |
| Tenant | A resident assigned to a property through a tenant invitation. |
| Guest | A person with resident-granted access for specified dates and functions. |
| Commissioning | The installation and connection checks before equipment is ready for use. |
| Cloud transfer | The IT handover that removes installation access and prepares supplier accounts for resident use. |
| Sync | Copy the current system records or settings to the connected property service. |
| PIN | A numeric code for a lock or alarm keypad. |
| Passkey | A sign-in method stored on a supported device or password manager. |
If an operation fails
Keep a copy of the error message before leaving the failed operation. Staff can check a property from the web app:
- From the web app's home screen, select Search.
- Enter the property address.
- Select the property from the results.
- Check the current property state before you repeat the operation.
- Record the site, property, device and time, as applicable.
- Give the details and saved error message to your Broadford administrator or IT support contact.
Do not include passwords, API keys or PIN values in the report.